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Participant
October 3, 2026
Question

Unable to receive SMS verification code for Sri Lanka phone number

  • October 3, 2026
  • 2 replies
  • 10 views

Hello Team,

​I am trying to complete my account setup for Adobe Stock Contributor. However, when I add my phone number (NUMBER REMOVED FROM PUBLIC FORUM) for verification, I do not receive the SMS verification code.

​I have tried clearing my browser cache, using Incognito mode, and ensuring no VPN is active, but the code still does not arrive. It seems to be an issue receiving SMS in Sri Lanka.

​Could you please assist me in verifying my phone number or completing the account setup manually?

​My Account Email: REMOVED FROM PUBLIC FORUM

Phone Number: REMOVED FROM PUBLIC FORUM

 

This is a public forum, not Adobe support… Moderator

    2 replies

    kglad
    Community Expert
    Community Expert
    October 3, 2026

    you can also try using a mobile phone’s updated (non-opera) browser with wifi disabled

    John T Smith
    Community Expert
    Community Expert
    October 3, 2026

    This is a public forum, not Adobe support... other users can't see your account to help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?