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jorgenaa
Participant
April 6, 2026
Question

Unable to schedule cancelation adobe, now I have another year trapped in the subscription because of the fee

  • April 6, 2026
  • 1 reply
  • 17 views

Hello, 
As I cannot find a way to contact a human via phone or chat, I'm posting this here.

I subscribed to Adobe March 2025. Assuming that I would be able to cancel it now in April 2026 without the cancellation fee. That's not the case. Earlier I also tried to schedule the cancellation for March 2026, but as far as I could tell, that was not an option. 

Is the practices of Adobe really this predatory that not only do you pay the cancellation fee within the first year if you cancel early, but when you auto-renew you have to pay a cancellation fee for the next year as well?  

Order number:
AE03596501046CNO

Jørgen

    1 reply

    Jeff_A_Wright
    Community Manager
    Community Manager
    April 6, 2026

    Thank you for posting, @jorgenaa, and I am sorry for any frustrations you have encountered while managing your subscription.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you.

     

    I don’t see any records of any previous attempts to reach us, ​@jorgenaa, so please use a different device to contact us if you are unable to reach anyone or are redirected to this public discussion forum.