Unable to sign in on my new iMac

Question

Hi everybody,

I've just purchased a secondo hand Imac. I'm trying to install the softwares I've been using on my macbook lke Lr,LrC,Ps,Bridge ecc.. The problem is that when I go to the creative cloud and use my email and password, it says that my account signed out.

I also tried to access through my gmail account but nothing...

I tried to retrieve the password and I've changed but I'm still unable to access my Creative Cloud.

Any idea?

Thank you!

CAm

kglad · Answer

check your account to verify your subscription is what you expect and to verify your adobe id (and password), https://accounts.adobe.com

if that shows your plan, sign in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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