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pavlito1988
Known Participant
October 31, 2020
Question

Unable to sign in using Google Login- on account..adobe.com

  • October 31, 2020
  • 4 replies
  • 4334 views

I am unable to sign in using Google login with a mail address where I have an active subscription.

 

Error I get says "Your adobe id has been deactivated". 

 

Support tried to fix the error by accessing my device

 

 

This topic has been closed for replies.

4 replies

P
pavlito1988Author
Known Participant
November 10, 2020

Yesterday I got an email from adobe stating my account uses a Fraudulent redemption code.

I have activated subscription successfully 8 months ago on the adobe website???

 

I got a code from my brother who is a student at University in the US. He and his department got this code as a part of an educational program.

 

Adobe support unable to solve this problem. First, I get instructions to ignore this email, then they are unable to locate the redemption code, then they stated the redemption code is non-genunine.

 

How is possible that a redemption code which is genuine becomes non-genuine?

 

Not to mention that in the last couple of weeks after the cc update, all apps stopped working normally.

 

What is wrong with adobe????

 

 

Just Shoot Me
Just Shoot Me
Legend
November 11, 2020

You got a Code from your Brother becuase he is a student in a USA school and I take it you do not go to that same school and you do not live in the USA.

 

Right you are using Pirated Software. Your brother had no legal right to give you that code. It was for people that go to and or work at that school and or that department in that school.

 

 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 3, 2020

    what's the first screen you see when clicking "connect" from your adobe account page>profile>connected accounts?

     

     

    P
    pavlito1988Author
    Known Participant
    October 31, 2020

    When I try to use Google login I get a message Your adobe id has been deactivated.

    When I use the same email with a password everything works well.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 31, 2020

    With a browser that accepts cookies and does not have script blockers, you may log-in to your account portal below with your Adobe ID and password to change your social media connections. 

    https://account.adobe.com/connected-accounts

    Failing that, just continue using your Adobe ID and password.

     

    Nancy O'Shea— Product User & Community Expert
    P
    pavlito1988Author
    Known Participant
    November 2, 2020

    Hello Nancy.

     

    I tried with several browsers but no luck.

     

    It seems the issues is with my account on their system.

     

    Here is the error message

    P
    pavlito1988Author
    Known Participant
    October 31, 2020

    I am trying to solve the issue with creative cloud app for 2 weeks from. 10 of the support tried to fix issue, but no one was unable to do so. When they realize they are incompetent they just tell me that someone will give me a call?????? For what reason, I don't know, and of course issue still remains.

     

    This is the worst support with most expensive products on the market. SHAMEEEE!!!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 31, 2020

    1.  do you have the latest win 10 64 bit os or the latest 64 bit mac os?  if yes and if there are no other problems on your computer other than the problem(s) with adobe products:

     

    first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall/reinstall per the above link

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
    use the desktop app to install your cc programs/trials

     

     

    P
    pavlito1988Author
    Known Participant
    October 31, 2020

    It seems like a generic answer on how to fix an error. 

     

    Support already deleted every Adobe app, and creative cloud and install a fresh copy of the latest version of CC.

    Also, they have updated my windows and some framework.

     

    There are several issues with CC after the latest version:

     

    1. CC and other adobe apps after a couple of hours start logging off.

    2. When I try to login with google account - I get an error which says the Account is deactivated

    3. Assets library created in Adobe XD not working properly with other apps like Illustrator > Unable to add assets from other apps

     

    Support tried a couple of times to remotely access my device and to fix the error. Not successfully.

    Every time I ask for support they are providing generic answers like uninstall apps or similar stupid [Profanity removed by moderator]

    They asking me every time to leave a phone number and time zone - which I did like 10x times. And once I get a call from the support representative. They don't know to speak in ENGLISH????!!!! $600 product worth......OMG

     

     

     

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