unable to switched accounts

Question

I tried to clean my adobe account (s), but it seems not to work ....

I got 2 accounts, one that i used pers. with no membership to pay and on that i use for professionel documents.

althouth i paid from my personal account , i used my employer adress... but with this economy you know what happen , they put poeple on the streets , so my professionel adress ( and memebership reattach to it) with be a nunexsisting adress in 2 days ... so i try to change for my personal adress.. on this account. It says ( of cours that a i have a already a account with that adress...) so i go on my personnel adress to end this account. it seems to work, but when i go back to the professionnel one... and put the personnel adress it continui to say that an account is connected to that adress... i have to days to make the switch.. why doen't it work ?

Shivangi_Gupta · Answer

Hi Laura,Thanks for reaching out.  It seems like there’s an overlap between your personal and professional accounts that’s causing this issue. I checked your account details however I could not find any active or trial subscription associated with the email.Is your account in use with a different email address?If yes, can you start a community thread using that? We are here to help. ^Shivangi

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