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Participant
Aug 14, 2026 1:30 AM UTC
Question

Unable to update payment details to cancel subscription – Country locked to USA

Hi Adobe Support Team / Community,

​I am trying to cancel my active Adobe subscription, but I am encountering an issue when attempting to update my payment details.

​My region/country field is currently locked to the United States, and I am unable to change it. I am originally from Pakistan and currently residing in China, so I cannot add a US-based card to complete or update my billing details.

​Could an Adobe representative please assist me in changing my billing region or directly cancelling my subscription from your end?

​Thank you for your help.

1 reply

kglad
Community Expert
Community Expert
Aug 14, 2026 2:35 AM UTC

contact adobe support using chat to reach an agent.

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