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November 26, 2025
Question

Unable to use the new chrome extension 12 month free offer after one time usage

  • November 26, 2025
  • 2 replies
  • 1380 views
I created an account with you yesterday after I saw an advert on twitter about your free one year long access to premium features but I was only able to access those features once that was that same yesterday after I created an account. Is that the way you designed it to work or is there a probable bug of some sort? As at right now each time I click on "start for free" I get the error message that I am ineligible for the offer though i had already created an account following the offer and already used it once. Is this normal I mean is this behaviour well within the design of the promo? to work only once then have basic features afterwards? It might interest you to know that every of the premium features is locked

2 replies

fashionable_Flair5C19
Participant
December 1, 2025

It's basically another Adobe scam. Nothing happens when I click on the Start Now button in the popup. I don't have any popup blockers, no browser extensions nothing.

gupta shivangi
Legend
December 1, 2025

Would you mind reaching out to our support team here? https://adobe.ly/489YswK

They'll be able to guide you better.


^Shivangi

fashionable_Flair5C19
Participant
December 1, 2025

Thank you Shivangi for trying to help, but as expected after wasting hours with your support team, I received a generic response that absolutely does nothing for me. ADB-42846333-B2Q9

kglad
Community Expert
Community Expert
November 26, 2025

are you eligible?

extrateAuthor
November 26, 2025

Yes and I clearly received the notification that I had activated the promo

kglad
Community Expert
Community Expert
November 26, 2025

do you have a link to the plan and a link to the offer?