Answered

Unable to view or download receipts

Forum|Forum|5 days ago
August 7, 2026
9 replies
31 views

Hi,

I have an issue where I can only view and download the receipts for my subscription for the last two months. Previous ones are greyed out. I can see and download all of my invoices just fine, but I need the receipts for book-keeping.

Why is this and how can I access my receipts?

Thanks.

Correct answer kanikas28368183

Hi paulina_4251,

I understand this may be a little confusing. Receipts are available only from July 15th, as this feature was introduced on that date. Going forward, you'll be able to view all receipts generated after July 15. Unfortunately, receipts from before July 15 are not available in the system.

Thanks for your understanding, and please let us know if there's anything else we can help with.

Best

Kanika Sehgal

kanikas28368183

Correct answer

Community Manager

Hi paulina_4251,

I understand this may be a little confusing. Receipts are available only from July 15th, as this feature was introduced on that date. Going forward, you'll be able to view all receipts generated after July 15. Unfortunately, receipts from before July 15 are not available in the system.

Thanks for your understanding, and please let us know if there's anything else we can help with.

Best

Kanika Sehgal

P

paulina_4251Author

Hi Kanika,

Thank you, that explains it.

Best,

Paulina

kanikas28368183

Community Manager

You're welcome. paulina. Have a nice day!

Thanks
^KS

kglad

Community Expert

while waiting, try using a mobile phone's updated non-opera browser with wifi disabled.

P

paulina_4251Author

Thanks for the reply. Unfortunately, logging in on my mobile browser doesn’t show any receipts at all.

kglad

Community Expert

@paulina_4251

did you sign in using the same account? does it show the expected subscription?

kanikas28368183

Community Manager

Hi paulina_4251,

Thank you for sharing your concern. We understand how important this is to you. We're currently looking into it and will share an update as soon as we have more information. We appreciate your patience and understanding

Thanks
^KS

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