After upgrading to a new yearly plan on 11th July 2025, I was surprised to be charged £14.99 on 4th August based on my previous plan. This charge (£14.99) is not acceptable, and I wish there were a way to contact Adobe for a refund. Any help would be appreciated. Thank you.
Hello, Jeffrey, I wish Adobe had a secure Support system to get this kind of issue sorted. I don't think the document I posted may be a problem on this public forum. Inappropriate for this kind of discussion, I must agree.
I am so confused. I do not know how this mess could have happened. As mentioned earlier, I had a subscription from the very beginning when Adobe started this. I didn't set up a new monthly subscription. However, I assumed that applying for an annual subscription, as confirmed on the document, would automatically cancel my existing monthly subscription. I have no idea if I used a different account name. If Shivangi still has a "monthly paid" subscription in my name, it should have been cancelled automatically (my assumption). Anyhow, I trust you should be able to do that now since I do not expect to run (and pay) for two accounts if my name has been mixed up somehow. I have only used my regular Lightroom Classic application for so many years. Fortunately, it seems to be OK so far and was not messed up by this unfortunate situation.
Thank you for finding the best way to solve this mystery. I probably should inform my bank that the £14.99 debit on 4th August was not acceptable and file a request for a refund.
Best regards
Frederic
Thanks, Frederic. I checked the document you posted, too, and left it since it had no personal information. I did want to warn you, though, as people often think they are chatting directly with our support team and start sharing personal information when they are instead posting in a public discussion forum. Equally, be cautious of any private messages that are sent to you from someone in this Community Forum.
I would encourage you to contact us directly by clicking on https://adobe.ly/4lROUdz to speak directly with a member of our team, Frederic. You may want to start by using a different device, such as a smartphone or tablet, since you may have been blocked from reaching us previously on the current device and started this discussion thread.
I would also recommend you log in with the same account you use for your Lightroom Classic photos, Frederic. It should be tied to your original subscription, and then you can work directly with our team to get any duplicate subscriptions cancelled. I believe you are currently logged in under the account that has the duplicate subscription, since it is not the prepaid subscription you intended to purchase. ^JW
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