Skip to main content
chrisw40249937
chrisw40249937
Participant
February 7, 2018
Answered

Unauthorised payment of £28.75 taken from my account

  • February 7, 2018
  • 2 replies
  • 1148 views

I pay monthly and do not understand why this additional cost has come out of my account?

This topic has been closed for replies.
Correct answer Kanikas

Hi Chris,

I see you have an Adobe account under the same ID as with forums. I see you had an Acrobat subscription which has now been cancelled and the last charge that took place was for 13.33 GBP.  Could you please share some more information about the charge? When did it take place? Did you get an email from Adobe regarding the same?

You may also Contact Customer Care for more information. Feel free to update the thread for more questions.

Thanks

Kanika

2 replies

Kanikas
KanikasCorrect answer
Legend
February 7, 2018

Hi Chris,

I see you have an Adobe account under the same ID as with forums. I see you had an Acrobat subscription which has now been cancelled and the last charge that took place was for 13.33 GBP.  Could you please share some more information about the charge? When did it take place? Did you get an email from Adobe regarding the same?

You may also Contact Customer Care for more information. Feel free to update the thread for more questions.

Thanks

Kanika

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 7, 2018

check your account, https://accounts.adobe.com

if that's no help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices