unauthorised payments without membership

Forum|Forum|10 days ago
February 9, 2026
4 replies
21 views

Dear Adobe, I was charged by Adobe a monthly fee which I did not authorise since I do not have an active membership. I finally decided to stop my visa card - in a last attempt to stop the payments. I do request reimbursement of the last years subscription. Kind regards

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

@katrienreynders please do not create multiple public discussion posts on the same topic

Closing this discussion.

Please see one of the duplicates at:

Jeffrey_A_Wright

Community Manager

Closing this discussion as it is a duplicate of

Jeffrey_A_Wright

Correct answer

Community Manager

@katrienreynders please do not create multiple public discussion posts on the same topic

Closing this discussion.

Please see one of the duplicates at:

Peru Bob

Community Expert

See here::

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/manage-account/using/update-billing-information

kglad

Community Expert

check the account (https://account.adobe.com) being charged, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded