Unauthorized Adobe charge – no active plan and Charge Finder returns no results

I am seeing an Adobe charge on my Visa card that I did not authorize, and I need help identifying the Adobe account or subscription associated with this transaction.

Transaction details:

• Amount: 513.58 TRY

• Date: August 14, 2026

• Merchant shown by my bank: Adobe, Saggart, Dublin, Ireland

• Transaction type: E-commerce / online transaction

I have already checked my Adobe account and there is no active subscription or plan.

I also used Adobe Charge Finder with the transaction details, but it returned no matching result.

I then contacted Adobe through the Virtual Assistant and specifically requested a billing/fraud support agent. However, the assistant refuses to connect me to an advisor because my Adobe account does not have an active plan. This leaves me unable to contact Adobe about a charge that may be associated with a different Adobe account.

I did not authorize this transaction and I do not recognize it.

Could an Adobe Community Manager or Adobe employee please help escalate this case and determine whether Adobe can trace the transaction to the account or subscription that generated it?

I have the bank reference number, RRN, authorization code, exact transaction time, and the last four digits of the card available and can provide them privately to an authorized Adobe representative if required.

For security reasons, I am not posting those payment identifiers publicly.

Thank you.