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Participant
August 19, 2026
Question

Unauthorized Adobe charges despite paying the annual cancellation

  • August 19, 2026
  • 1 reply
  • 7 views

I have been an Adobe customer for over 6 months. Since the beginning, I have contacted Customer Support more than 4–5 times, and each time I was told I had no other active subscription. About 4 months ago, I was given the option to pay an annual cancellation fee (approx. $105) or continue paying $29/month. I paid the annual fee, yet Adobe has continued charging my checking account $29/month without my authorization.

I have now been charged 5 additional payments ($145 total), which must be refunded immediately. This is an unauthorized and improper charge, and I am extremely frustrated after repeatedly contacting Adobe with no resolution. Please refund the $145 and confirm that all unauthorized recurring charges have been stopped.

    1 reply

    kanikas28368183
    Community Manager
    Community Manager
    August 20, 2026

    Hi Sarina_8652,


    Hi, we're sorry for the concern this may have caused. We understand it can be stressful to see unexpected charges on your account.

    Unfortunately, due to a technical issue, we're unable to review your account details from the community. To get this checked, please contact our support team using the link. They will be able to look into your account and assist you further.

    We appreciate your understanding, and if there's anything else we can help with, please let us know.


    Thanks
    ^KS