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Participant
Nov 13, 2026 2:16 PM UTC
Answered

Unauthorized Adobe Stock Subscription and Unrecognized Charge – Request for Immediate Cancellation and Account Deletion

I subscribed to Adobe Illustrator’s 7-day free trial and cancelled my subscription before the trial period ended. I also received an email confirmation from Adobe confirming that my subscription had been successfully cancelled.

However, I have now received a notification from my bank informing me that Adobe attempted to charge my card AED 200 (approximately USD 54.50) for a service called "Adobe Stock – 10 Assets a Month + AI Studio", which I have never subscribed to, authorized, or requested.

I would like to request the following actions immediately:

  1. Cancel any active or pending subscription associated with this service.

  2. Ensure that no further charges are attempted against my bank card.

  3. Delete my Adobe account permanently, along with any associated subscriptions and billing arrangements.

  4. Confirm in writing that my account has been deleted and that no further payments will be requested or charged.

I find this unauthorized subscription and attempted charge extremely concerning, especially since I had already cancelled my Adobe Illustrator trial and received official confirmation of cancellation.

Please treat this matter as urgent and resolve it as soon as possible.

Thank you.

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    Nov 13, 2026 4:11 PM UTC

    Hi @precise_shape28b6,

    We appreciate you explaining the situation clearly, and we can understand why the unexpected charge would be concerning.

    Upon checking, we can see that your Adobe Illustrator subscription was cancelled in November. The Adobe Stock – 10 Assets a Month + AI Studio subscription, however, is showing as past due and is not currently cancelled.

    There is an outstanding payment associated with this subscription. This will need to be resolved before you can proceed with cancelling the plan.

    Please refer to the following resources for the next steps:

    After resolving the subscription, if you would also like to delete your Adobe account, please see:
    Delete your Adobe account | Adobe Account

    For payment information:
    Remove a payment method from your Adobe account | Adobe Account

    We hope these details help you move forward with the account and subscription.

    ^Akansha

    View reply

    1 reply

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    Nov 13, 2026 4:11 PM UTC

    Hi @precise_shape28b6,

    We appreciate you explaining the situation clearly, and we can understand why the unexpected charge would be concerning.

    Upon checking, we can see that your Adobe Illustrator subscription was cancelled in November. The Adobe Stock – 10 Assets a Month + AI Studio subscription, however, is showing as past due and is not currently cancelled.

    There is an outstanding payment associated with this subscription. This will need to be resolved before you can proceed with cancelling the plan.

    Please refer to the following resources for the next steps:

    After resolving the subscription, if you would also like to delete your Adobe account, please see:
    Delete your Adobe account | Adobe Account

    For payment information:
    Remove a payment method from your Adobe account | Adobe Account

    We hope these details help you move forward with the account and subscription.

    ^Akansha

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