Unauthorized charge

Question

Hello, I was charged on 3/31/21 for the amount of $15.99 despite having no subscriptions other than one provided by my school. I have 2 Adobe accounts, neither of which have subscriptions. I'd like to find out how I could have been charged and I would like a refund. Please advise ASAP. Thank you.

- Ashwin

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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