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NortherGifts
Participant
July 20, 2017
Answered

Unauthorized charge???

  • July 20, 2017
  • 13 replies
  • 74674 views

Hello, I am reviewing my credit card statement and there is a charge (besides my subscription charge) for "Adobe Acropro Subs" for $27.99 USD. What service is Acropro Subs? Kind regards.

    Correct answer AkanchhaS8194121

    Hi Ashleya68878008,

    In your current account I do not see any subscription for Acrobat Pro DC. So there could be a possibility you have registered any other email address.

    Acrobat Pro is a subscription based service to create, manipulate, print and manage files in Portable Document Format (PDF) etc.

    If you do not use the service or don't wish to continue with it then you may contact to our billing team via chat/phone support

    Contact Customer Care

    They will go ahead and assist you further.

    Regards,

    Akanchha

    13 replies

    Show previous replies
    T
    Twiceshy
    Participant
    July 19, 2020

    I also was charged 70 dollars Canadian i tried the 30  day so called free trial if I wanted to keep using the it I would then pay on the 27th of the month i decided it was not what i needed yet i was charged 47 dollars canadian for canceling and another 23.52 yet no charged should even of accured untill the 27th of this month. I will make sure I NEVER use any product related to adobe again. I see this as stealing taking money for canceling on a free trial just wow.Also please delete my account as you leave no option to remove my CC information any firther charges i will be disputing with my CC company shame on you adobe.

      S
      sandralennon1949
      Participant
      March 13, 2020

      Hello my name is Sandra Lennon. I checked my bank account and I see withdrawal from your company. Please correct this problem and put the funds back into my account. If this account is still opened, please close th account.

      Thank you

      Sandra Lennon 

        try67
        Community Expert
        try67Community Expert
        Community Expert
        March 15, 2020

        This is a user-to-user forum. You can contact Adobe Customer Care through here: https://helpx.adobe.com/contact.html

          R
          rszanti
          Participating Frequently
          July 17, 2020

          I too have been charged for a software I'm not using (no trial either) but the above contact link leads to a multiple choice page that does not provide for any answers or ways to get the problem corrected. Anyone know where to go to fix this without multiple calls to the credit card company or small claims court ? 

            AkanchhaS8194121
            AkanchhaS8194121Correct answer
            Legend
            July 24, 2017

            Hi Ashleya68878008,

            In your current account I do not see any subscription for Acrobat Pro DC. So there could be a possibility you have registered any other email address.

            Acrobat Pro is a subscription based service to create, manipulate, print and manage files in Portable Document Format (PDF) etc.

            If you do not use the service or don't wish to continue with it then you may contact to our billing team via chat/phone support

            Contact Customer Care

            They will go ahead and assist you further.

            Regards,

            Akanchha

            R
            Rafael23328571pyat
            Participant
            February 25, 2022

             

            This is a disgusting scam!! I will find a place to inform (at least once a day), anyone who may read, about your unlawfull procidings. I will do this every day of my life if I ever miss a day, I will write two reviews the next days, Criminals!

              Bernd Alheit
              Community Expert
              Bernd AlheitCommunity Expert
              Community Expert
              February 25, 2022

              Why is the reply a disgusting scam?

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