Participant

Answered

Unauthorized charge

Forum|Forum|6 years ago
November 3, 2019
7 replies
36187 views

Hello, I am reviewing my credit card statement and there is a charge for "Adobe PDF Pack Subs Ado Saggart" for $173.99 AUD on 14 Oct 2019. I am not subscribing any Adobe service. What is that for??? Kind regards.

Feature request

Correct answer Nancy OShea

This is a public user forum, not Adobe billing. Log-in to your Adobe account below and click on Manage Plans to find out what you ordered and when. Perhaps someone in your family or firm ordered the PDF pack without your knowledge. Ask around.

https://account/adobe.com/plans

If you're certain this is not your order, contact your bank immediately. Your card may have been compromised.

J

Julian30007731hmba

Participant

I am also finding several fraudulent charges made by Adobe Saggart, Dublin, which are billing my account twice per month, and SIX TIMES this July. Adobe has been little help in fixing or even confirming information around this issue to enable me to sort it out more effectively. For anyone Googling the problem, my advice is to avoid signing up in the first place. There are many other products that do what you need.

kglad

Community Expert

if you're seeing fraudulent charges unrelated to your own account (if you have an account, https://account.adobe.com), report to your credit card issuer.

L

leigh_3649

Participant

I didnt purchase anything from adobe but why suddenly cut my account 66rm whats happening can help.check on this

kglad

Community Expert

what could be cut if you purchased nothing?

A

antonio_8597

Participant

Dear Adobe Support Team,

I am reaching out regarding a recurring issue with a charge of $57.99 attempted on my account, despite the fact that I already canceled my subscription. This situation is frustrating and unexpected, as I followed the proper cancellation process.

I kindly request that you look into this matter urgently and confirm that my subscription has been fully canceled. Additionally, I ask for clarification on why these charges are still being attempted.

Your prompt attention to resolving this issue would be greatly appreciated, as I would prefer to avoid any further inconvenience.

Thank you, and I look forward to your swift response.

Best regards,

Antonio Duque

kglad

Community Expert

@antonio_8597

this is not adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

A

antonio_8597

Participant

Ya cancelé todas las suscripciones y siguen cobrándome cómo hago para cancelar la suscripción ya me han cobrado más de 3 veces.

J

justina_3994

Participant

I contacted Adobe Customer Support on Sep 16 and got my subscription cancelled. I never received the promised refund.

But then, They have charged me again - USD 60.89 from Adobe, Saggart, Dublin.

And Adobe Customer Support has NO CLUE where the charge is coming from. They're not able to locate!

I can't wait for Nov 07 to get charged again. My account is: lt579@live.mdx.ac.uk

PLEASE HELP!

kglad

Community Expert

re-contact adobe support if your account shows something unexpected.

R

Rod35467048gsj9

Participant

Just happened to me from adobe . $1136.00 there is no way have have purchased anything from them . Bank is investigating . Adobe.com saggart,dub

kglad

Community Expert

@Rod35467048gsj9

correct. if you've never started an adobe trial and/or subscription and have no idea how adobe could have your credit card info, contact your credit card issuer and report fraud.

Nancy OShea

Correct answer

Community Expert

This is a public user forum, not Adobe billing. Log-in to your Adobe account below and click on Manage Plans to find out what you ordered and when. Perhaps someone in your family or firm ordered the PDF pack without your knowledge. Ask around.

https://account/adobe.com/plans

If you're certain this is not your order, contact your bank immediately. Your card may have been compromised.

Nancy O'Shea— Product User & Community Expert

A

amazing_Palette5D52Author

Participant

Thanks. Fixed.

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