Unauthorized Charge

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Hello

Please help me with this , AdobeSaggart Du ATP deducted 997 pesos in my bank account dated April 12, 2024 as I already cancelled all my subcription,, How I can I file refund on this?

You responce is highly appreciated.

Please help me.

Thank you

Billing

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Peru BobCorrect answer

Community Expert

This is a user to user forum and we don't have access to your account.

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

kglad

Community Expert

p.s. did you have an annual subscription and the 997p is the penalty for early cancellation?

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Peru Bob

Community Expert

If you suspect fraud, contact your bank immediately.

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Peru Bob

Correct answer

Community Expert

This is a user to user forum and we don't have access to your account.

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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T

Timothy36918743kmj1

Participant

I am having the same problem. Adobe Saggart has charged me for the last 2 months, even though I cancelled all paid Adobe plans before that. I have not knowingly signed up for any Adobe plan since then, but they have all sorts of ways to trick you into it.

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