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Participant
October 8, 2025
Question

Unauthorized Charge

  • October 8, 2025
  • 2 replies
  • 56 views

There is a charge in my debit card. I did a trial, but I did canceled the same day. Why are you charging me for this? I am expected you guys fox this issue asap. Thank you! 

    2 replies

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    October 8, 2025

    Anays, thanks for posting about your recent subscription commitment to this public discussion forum. I can confirm that you self-canceled your subscription today. I see that you are in direct contact with us. Please use the steps listed at https://adobe.ly/3WxJOIQ if you have any questions about what was discussed in case ADB-42002536-H4D7. ^JW

    kglad
    Community Expert
    Community Expert
    October 8, 2025

    check your account, https://account.adobe.com

    what's it show?

    eg, any payment problems,?
    more than one subscription?