Unauthorized charge after membership cancellation

Forum|Forum|1 year ago
August 25, 2025
3 replies
125 views

Hello,

In June, I canceled my Adobe membership and, at the time of cancellation, I had to pay an additional €117.16. However, I don’t understand why in the following month, in July, I was charged again €26.43.

Please explain this situation and issue a refund for the incorrect charge.

Thank you,

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

eg, a remaining subscription?

Q

quang_anh_4959Author

Participant

After logging into my account, I see that there is a billing issue. Today,
an additional charge of €26.43 was attempted, which is the amount that
started being charged to me after I canceled my membership in July.

I want to make it clear that I no longer wish to use any memberships, and
no further charges after my cancellation are acceptable. Please check my
account and refund any incorrect charges.

Thank you in advance.

kglad

Community Expert

if you have a billing issue, you cannot cancel. ie, you must fix that billing problem (https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html) and then cancel.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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