Unauthorized charge on my bank account.

Question

Adobe has been charging my bank acocunt for last 6-7 months with no subcriptions. I checked my adobe account, there is no active subscriptions. I spoke to bank and they asked me to contact Adobe. I have been going back and forth between Adobe and bank. I have seen many other discussions where Adobe is charging accounts without subscription. Is there a scan going on by Adobe!!! Who is going to refund me all the money that I have so far to Adobe?

kglad · Answer

if you've never had an adobe trial or subscription, contact your credit card issuer and report fraud.

otherwise, contact adobe suppot. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded