Unauthorized Charges

Question

As others in this forum, I have been charged $4.99 and $19.99 monthly for products/services I never requested. I called customer service and first, they asked for the last 4 digits of my credit card to locate the charges. Once they did, they asked for the first 6 digits, which I refused to provide. This is a scam! Wonder how many customers Adobe is ripping off with unauthorized charges. I reported this to my bank as a scam and will proceed to further raise a claim. Embarrassing!

Jeff_A_Wright · Accepted Answer

Thanks for posting, ​@Alvin27701268lvj4.Thank you for being a long-time Adobe customer!I'm sorry for the confusion and concern this has caused. I checked the account associated with your community profile and can confirmthere is an active Lightroom plan on it that started in December 2022.I also noticedyou mentioned contacting Adobe before, butI am not seeing any record of recent support interactions for the account linked to your community profile. If you contacted Adobe using a different email address or Adobe ID, that could explain the discrepancy.If the charge you're questioning matches your Lightroom subscription, it may be related to that active plan. However, if you're seeing additional Adobe charges that you don't recognize, I recommend using Adobe's Charge Finder tool to identify exactly what the charge is connected to:https://helpx.adobe.com/in/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.htmlThis tool can help identify charges associated with another Adobe account, a family member using the same payment method, or a different Adobe product or service.If you're still unable to identify the charge after reviewing the information provided by the Charge Finder tool, please let us know what you discover, and the community can help guide you further, ​@Alvin27701268lvj4.

Alvin27701268lvj4 · Answer

Obviously, there is another account, other than the Lightroom account you mentioned. I do not know what the email address is and your colleague did not give me that information in spite of giving him 8 digits of my credit card. If you do not have records of my conversation with your colleague, it is a reflection of your lack of organization. The prove is that, the following day I spoke with him, I received partial credit for the charges. The only account under my name should be the existing Lightroom account under Alvin.ruiz@icloud.com. I will continue to monitor my bank account and any other charges from Adobe will be disputed as fraudulent and will not be paid.

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