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I
Isabella29624339n9g2
Participant
June 26, 2023
Question

Unauthorized Charges

  • June 26, 2023
  • 1 reply
  • 159 views

Hello everyone, 

I recently cancelled my subscription with Adobe because I was no longer using it and I don't need $20 being taken from me every month. I am still getting charged! I have been charged for the last 2 months and I can't even access my user ID for the phone call because I literally do not have one. Any help? Stop charging me please, thank you. 

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 26, 2023

contact adobe support to fix the problem. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    I
    Isabella29624339n9g2Author
    Participant
    June 26, 2023

    A lifesaver, thank you! 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 26, 2023

    @Isabella29624339n9g2 

     

    you're welcome, and thank you for the update.

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