Unauthorized charges

change your plan, https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

or cancel and subscribe to what you want.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

Hi @WaiHsuen,

We appreciate you reaching out. I could not find any active subscription associated with your account. Have you started this thread for a different email address? If yes, could you start a discussion using the correct account.

We are here to help.