Unauthorized Charges After Cancellation – Refund Requested

From October through last month, I contacted customer service three separate times to request cancellation of my subscription. Each time, I was told that the cancellation had been successfully completed. However, the charges have continued, including again this month.

Last month, the representative I spoke with clearly stated that all subscriptions had been fully cancelled and that there would be no further charges. Despite this assurance, I am still being billed.

This situation has occurred repeatedly, and I am requesting a full refund for all charges made since October, not just for the most recent charge.

Please investigate this matter immediately and confirm both the cancellation and the refund.