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Participant
June 24, 2021
Question

Unauthorized charges from Adobe: ADOBE ACROPRO SUBS

  • June 24, 2021
  • 1 reply
  • 2651 views

I recently canceled my adobe subscription and was charged an early cancellation fee. A month later I found a charge on the credit card statement:

ADOBE ACROPRO SUBS    14.99

 

This subscription was connected to my outlook account. Today I canceled it again. Now I am going to be charged another early termination fee. This is the second time I am paying this termination fee.

 

How many more times will this happen ?

 

Please reply asap so we can resolve this. I'd like a refund for my second early termination fee. I have my credit card statements to prove that I have paid the termination fee twice in the past two months.

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1 reply

kglad
Community Expert
Community Expert
June 24, 2021

that's an apparent adobe error.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human