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balanced_Coral0e62
Participant
October 2, 2026
Answered

Unauthorized Credit Card Payment Charges

  • October 2, 2026
  • 1 reply
  • 8 views

Today, there were many notifications from my bank apps said 'FAILED Card transaction -118.71USD' from Adobe Saggart, Dubl IRL, which details 'Original amount: 151.51 SGD

Firstly, I thought 'Luckily! I locked my card for online payment so I couldn't be lost for the scam' but it's not like that, I went through the Card's statement and found out 2 transactions which I surely didn't make it. One was on Aug 24 amount 151.51 SGD, and another was on Sep 4 amount 46.23 SGD. Since I didn't subscribe for any ADOBE products, so I surely was scammed.

I will be reporting this to the bank as fraud, but I am searching  the Internet for similar issue, and surprisingly, there are a lot.

Due to my card is a Prepaid card, so I had a latest topped up balance about US $160. But now the balance remains US $1.79, I lost almost $160.

I hope Adobe would clarify it for me and for others who face the same thing as well.

    Correct answer Jeff_A_Wright

    ​Thank you for posting, ​Balanced_Coral0e62.

     

    I understand how concerning it must be to discover charges and attempted transactions you do not recognize.

     

    I reviewed the account associated with the email address used to create this community discussion and was unable to locate any active Adobe subscriptions under that account.

     

    If you do not recognize these transactions, please follow the steps in Adobe's unauthorized charge guidance:

     

     

    That document includes information on checking for charges associated with a different Adobe account and the appropriate next steps if you believe the charges are unauthorized.

     

    Please let us know if you have any additional questions. ^JW

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    October 2, 2026

    ​Thank you for posting, ​Balanced_Coral0e62.

     

    I understand how concerning it must be to discover charges and attempted transactions you do not recognize.

     

    I reviewed the account associated with the email address used to create this community discussion and was unable to locate any active Adobe subscriptions under that account.

     

    If you do not recognize these transactions, please follow the steps in Adobe's unauthorized charge guidance:

     

     

    That document includes information on checking for charges associated with a different Adobe account and the appropriate next steps if you believe the charges are unauthorized.

     

    Please let us know if you have any additional questions. ^JW

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