meanwhile, check your account, https://account.adobe.com to confirm everything is cancelled. and save your trial start and trial cancellation emails from adobe.

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kglad

Community Expert

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to find the account being charged.

then, if you recognize that account, check it, https://account.adobe.com and cancel any unwanted subscription(s).

if you don’t recognize that account, report fraud to your credit care company.

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M

Manan Joshi

Correct answer

Community Expert

You have to cancel yourself, no one can do it for you except Adobe Support. See the following article on how to do it https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

For charge details see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

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-Manan

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