Skip to main content
T
Tiziano28823452zrva
Participant
March 13, 2023
Answered

Unclear payment

  • March 13, 2023
  • 3 replies
  • 1390 views

Greetings,

I signed up for the free Adobe pro trial in January to try out its OCR. Without me realizing it, a current subscription has been activated that has already cost me 75 euros and that if I want to cancel it will cost me another 100. I have read that many other people have had the same problem, therefore the behavior of Adobe (a company serious and reliable) does not seem to be transparent in this case. I hope it is a misunderstanding, which assistance can promptly resolve. Also seen that I never used these Pro features except in the first hour of the free trial.

Trusting in the good faith of a serious and worldwide company.

This topic has been closed for replies.
Correct answer Amal.

Hi @Tiziano28823452zrva 

 

Hope you are doing well and sorry to hear that.

 

This is something that can be better handled by our billing team. I have shared more details with you in private message, please check .

 

Regards

Amal

3 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
March 18, 2023

[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
A
Arkadiusz28940260yad3
Participant
March 18, 2023

Hello I have the some problem I cancel my subsrption in January and I noticed that the amount is still being debited from my credit card (appro 25 per month).

 

it's really frustrating that there isn't even a chat to report this does anybody idea how to handel this ??

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 18, 2023

@Arkadiusz28940260yad3 

 

see your duplicate post, https://community.adobe.com/t5/account-payment-plan-discussions/payment-for-a-cancel-subsription/m-p/13660365 where the 3 ways to contact adobe support are listed and explained.

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
March 14, 2023

Hi @Tiziano28823452zrva 

 

Hope you are doing well and sorry to hear that.

 

This is something that can be better handled by our billing team. I have shared more details with you in private message, please check .

 

Regards

Amal

T
Tiziano28823452zrvaAuthor
Participant
March 14, 2023

After contacting support they fixed the problem and I got a full refund.
Since many people who use Adobe may be inexperienced, young, old, or visually impaired, activating an annual subscription after a free trial should be clear and visible.

try67
Community Expert
try67Community Expert
Community Expert
March 14, 2023

Seems pretty clear to me:

 

 

(Red square added by me)

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices