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a2studio
a2studio
Known Participant
October 9, 2019
Answered

Understanding Deactivate a Computer

  • October 9, 2019
  • 1 reply
  • 708 views

Dear Adobe, I have two computers listed in my Adobe CC plan, however I only have one computer with the CC software installed on it. I do not understand why there are two computers listed and I want to remove one, however, I have no clue which of the two is the one I am using, as they both have similar names and describe the same type of computer. I am not sure why Adobe lists these two computers. How can I find out from your records which of these two listings actually matches up to the computer I am using for Adobe CC?

    This topic has been closed for replies.
    Correct answer ProDesignTools

    Do you mean deactivating via your online Adobe account? E.g.:

     

    https://helpx.adobe.com/download-install/using/activate-deactivate-creative-cloud-apps.html

     

    The same computer could appear twice historically if some part of how Creative Cloud identifies the machine happens to change...

     

    If you're still concerned, then could just deactivate them all online, and then reactivate the system(s) you want to continue using by signing in again.

    1 reply

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity ExpertCorrect answer
    Community Expert
    October 9, 2019

    Do you mean deactivating via your online Adobe account? E.g.:

     

    https://helpx.adobe.com/download-install/using/activate-deactivate-creative-cloud-apps.html

     

    The same computer could appear twice historically if some part of how Creative Cloud identifies the machine happens to change...

     

    If you're still concerned, then could just deactivate them all online, and then reactivate the system(s) you want to continue using by signing in again.

    a2studio
    a2studioAuthor
    Known Participant
    October 10, 2019
    Thanks for all of the help. I just deactivated on of the listings and I am still able to use my CC apps. So this worked!
      ProDesignTools
      Community Expert
      ProDesignToolsCommunity Expert
      Community Expert
      October 10, 2019
      You're welcome – glad to hear it, and thanks for circling back to let us know!
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