Unexpected AI Assistant Subscription and Early Cancellation Fee

Hello,

I am experiencing a similar issue with the AI Assistant for Acrobat subscription.

I only signed up for the 7-day free trial because I needed to convert one file. However, I was unexpectedly charged £4.98 for the subscription after the trial ended. I have not used the AI Assistant service at all since then.

When I tried to cancel the subscription, Adobe informed me that I would also need to pay an early cancellation fee of approximately £29. I did not realise that the free trial would automatically convert into a longer-term subscription with an early termination charge.

I would like to cancel the subscription immediately and request that the early cancellation fee be waived. I would also appreciate a refund of the £4.98 charge, as I have not used the service during the paid subscription period.

I have tried to contact Adobe support, but I cannot find any way to speak to a live agent, which is why I am posting here.

Could an Adobe representative please help me cancel the subscription without the early cancellation fee and review my refund request?

Thank you.