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Participant
September 6, 2025
Question

Unexpected Charge Attempt During Free Trial Sign-Up

  • September 6, 2025
  • 1 reply
  • 160 views

I attempted to subscribe to the Adobe Creative Cloud free trial, but I wasn’t able to complete the process because Adobe tried to charge my card, which doesn’t have sufficient funds. This was unexpected, as the subscription details clearly state that payment should only be required after the free trial ends, not immediately.

1 reply

kglad
Community Expert
Community Expert
September 6, 2025

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

moon-a19Author
Participant
September 6, 2025

It asks me to start a free trial to the adobe creative cloud, there's nothing else!

kglad
Community Expert
Community Expert
September 6, 2025