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S
stunning_Luminary0e90
Participant
August 27, 2026
質問

Unfair cancellation fee

  • August 27, 2026
  • 返信数 4.
  • 18 ビュー

I am extremely disappointed with Adobe’s cancellation policy. I cancelled my subscription, yet I was still charged a $158 cancellation fee. I find this incredibly frustrating and unfair.

As a customer, I should have the freedom to decide whether I want to continue using a service or cancel it without being hit with such a large unexpected fee. It is very disappointing to feel like I am being penalized simply for choosing not to use the app anymore.

Adobe should be more transparent about these charges and give customers a fair choice when cancelling their subscriptions. I hope Adobe seriously reconsider this policy and improve the cancellation experience for its customers.

    返信数 4

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 28, 2026

    you agreed to a one year commitment in exchange for a lower monthly cost.

    S
    stunning_Luminary0e90作成者
    Participant
    August 27, 2026

    I understand that the cancellation fee may have been included in the agreement, but that does not make it any less frustrating or unfair. Why should customers have to pay such a ridiculous amount simply for choosing to cancel a subscription? There should be a reasonable and fair option for customers who no longer want or need the service. Charging $158 just because I decided not to continue using the app feels extremely unfair and leaves a very negative impression of Adobe.

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    August 27, 2026

    Thank you for posting, ​@stunning_Luminary0e90.

     

    I understand why this feels frustrating, and I am sorry the cancellation experience did not meet your expectations.

     

    Based on the information available, your Adobe Stock subscription was started on July 24 and remained active until you canceled it today. For annual plans billed monthly, Adobe's subscription terms include an early cancellation fee if the plan is canceled after the first 14 days and before the annual commitment period has ended.

    You can review the cancellation terms here:

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

     

    If you have questions about how the fee was calculated or would like us to review your account and discuss available options, please get in touch with us here:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Please update this public discussion thread if you have any additional questions, ​@stunning_Luminary0e90.

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