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whyamisad
Participant
January 4, 2023
Answered

Unfair policy

  • January 4, 2023
  • 3 replies
  • 288 views

Hello, I am a student from Russia. The current situation in the world has deprived me of the opportunity to pay for and buy programs for study, work and creativity. I am a simple 3D artist who does not support what is happening in any way. And it's sad that this protects me from my creativity, because I want to use only licensed software. The current policy simply destroys the creative personality in me and drives me into a deep depression.

 

I hope for your understanding and help.

This topic has been closed for replies.
Correct answer kglad

there are 3 ways to contact adobe; chat, phone and twitter:

chat and phone are above.


twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

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3 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 4, 2023

>current situation in the world

 

Russia is killing people in Ukraine, so the US Government has put a ban on Russia
https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 4, 2023

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat and phone are above.


    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

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      A
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      January 4, 2023

      This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for those question. Support for those issues requires an Adobe employee.

      Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

       

      https://helpx.adobe.com/contact/support.html

      Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

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