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JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
October 25, 2022

MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

Acrobate du PDF, InDesigner et Photoshopographe
ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
October 24, 2022

I would say to also check your debit account statement or simply call your bank to find out if the payment went through at all, or if there was a dispcrepancy on their end.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    October 25, 2022

    If it did go through, contact Adobe Support directly, either via chat or the phone:

    Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    (type "Agent" to chat with a real person)
    Phone support: https://helpx.adobe.com/contact/phone.html
    There's no email support.

    Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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