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cliodhna_3860
January 12, 2026
Answered

University email address linked to account deleted

  • January 12, 2026
  • 1 reply
  • 283 views

Hi,

 

I had a subscription with an account using my email address from university. I had selected "log in with Google" so there is no account password. I have since graduated and the university has deleted the email address. I am therefore not able to log in to my account, so I am still paying every month for a service I cannot use. The chat bot tells me I have to log in to my account with an active subscription to access agent customer care, but I cannot log in to the account. 

 

I have already contacted my university and they have told me there is no way that the deleted email address can be opened again, and advised me to contact Adobe. How can I access my account to cancel the subscription?

Correct answer Jeffrey_A_Wright

X (aka Twitter) tweet @AdobeCare may work to contact support


Thanks for the update, Cliodhna. Please click on https://adobe.ly/4qNFFxF to speak with a member of our team who can help you further. You will probably need to use a different device to reach us, since I show no records of any previous attempts, and you were likely redirected to this public discussion forum instead.

 

You can reach someone at https://adobe.ly/4qNFFxF on a smartphone or tablet, if your computer is blocked from reaching us. ^JW

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 12, 2026

Thanks for posting about your ongoing commitments to Adobe. Congratulations on graduating. I can confirm there is no active subscriptions under the account you used to post to this public discussion forum. You can use the information in https://adobe.ly/45aJa93 to verify the account that is causing the charge. You may need to then work with your University to gain access to your previous account to end the commitment, Cliodhan. You may want to check with them anyway, since this is likely a common inquiry for recent graduates, and how they can continue to manage the services they subscribed to after leaving school. ^JW

C
cliodhna_3860Author
January 12, 2026

Hi,

 

Thank you for your rapid response. I have already contacted the university and they have confirmed that the cannot access the email address as it has been deleted. I know the name of the email address, and the link you provided confirmed that is the account connected to the monthly charge, however I am still stuck in the same situation. Is there any way this can be resolved?

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 12, 2026

@Jeffrey_A_Wright 

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