Skip to main content
Participant
April 8, 2024
Answered

Unjust Charge After Cancelling Trial Subscription

  • April 8, 2024
  • 1 reply
  • 170 views

I signed up for the free trial and even cancelled a few days before it was due to end. But today, I got charged 35 euros through PayPal. I have all the proof that I cancelled on time, yet there's no email or any contact info provided for support. Charging me 35 euros for nothing is just ridiculous. Does anyone know how I can get my money back? It's absurd that a company can get away with something like this

This topic has been closed for replies.
Correct answer kglad

contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 8, 2024

contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.