unknow transaction, i want to remove my card and preferablly get a refund

Question

i wanted to try out the free plan, and i cancalled it before getting billed, i recieved an email and everything confirming the cancelling of my subsription, but then in a few days i got billed and found the plan was still somehow ongoing and thats already unpleasant enough but it was fine since i got a refund and cancelled the plan but now when i got the refund today just about 10h later i was once again billed this time there is no ongoing plans and nowhere on adobe can i find that theres a billing record after the refund. respectfully i feel scammed and want to get a refund and remove my card especially considoring i have seen multiple cases online where something simmilar happens to people and they dont get help. if any sort of proof of a transaction on my side is needed i can link photos i just wasnt sure if i should link them here.

povejaser · Accepted Answer

sorry for wasting time, i have realized i mademistake myself becouse when i first cancalled the subscription there was already a pending charge which i assumed was just gona get cancalled but i realize now that that charge never got cancaled and instead adobe issued a seprate payment of the same amount but the refund came first before the first transaction of the cancalled payment so it looked like i got billed after being refunded. sorry for wasting time and thanks for the help.

kglad · Answer

check your account to see if you cancelled everything, https://account.adobe.com

to remove your card you must have no subscriptions (see above) and then https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

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