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C
Clazzo2006
Participant
July 14, 2026
Question

Unknown charge

  • July 14, 2026
  • 2 replies
  • 22 views

I’ve had this random monthly charge from adobe. I had no accounts before making this one to pose this issue yet this charge keeps coming out. I checked the charge look up tool and nothing so now I’m here. Adobe is a giant scam.

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    July 14, 2026

    Thanks for posting, ​@Clazzo2006.

     

    I apologize for any problems you have encountered in locating the cause of your charge from Adobe. I can confirm that there are no active subscriptions or recent transactions associated with the account you used to create this public discussion thread.

     

    There is a delay before recent charges will be listed at https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html, but you mentioned this was a recurring charge, ​@Clazzo2006, so the charges from the previous month should be visible today.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you locate the correct account, ​@Clazzo2006.

     

    I don’t see any records of any previous attempts to reach us, so please use a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you are unable to reach anyone or are redirected to this public discussion forum.

     

    Please update this public discussion thread if you have any additional questions.

    C
    Clazzo2006Author
    Participant
    July 14, 2026

    Firstly yes theres not been previous attempts as this is the first. The charges have been happening (including this month) for three months. I’ve not made any other account before and when I try an old transaction it comes up as not linked to this account. This is not the account linked to the card. There is no account linked to this card. I just want the money back from today and the charges to stop

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    July 14, 2026

    I appreciate the update, ​@Clazzo2006.

     

    No action will be taken from this public discussion thread, so please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you locate the sources of the charges.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 14, 2026

    use 

    https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 to find the billed account.

     

    do you recognize it?

    C
    Clazzo2006Author
    Participant
    July 14, 2026

    As I said tried the tool came up nothing

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 14, 2026

    Report fraud to your credit card company

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