Unknown charge

Forum|Forum|5 years ago
February 28, 2021
2 replies
169 views

Hi, I noticed that my account was charge twice. I'm trying to find a phone number or live chat link so I can talk to someone about why I was charged this amount. I have looked all over your site but it just takes me around and around and doesn't give me a phone number or live chat or anything. Under your terms and conditions, it says that you provide a phone number for customers to call. However, I can't locate this phone number anywhere on your site. This is really confusing and frustrating. Please can you give me a proper link or phone number so I can talk to an actual person.

Billing

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LinSims

Community Expert

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

John T Smith

Community Expert

Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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