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Admirable_Explorer714c
Participant
September 22, 2026
Answered

Unknown charge after cancelling my plan

  • September 22, 2026
  • 1 reply
  • 9 views

I CANCELLED MY ACCOUNT AND ACROBAT CREATED ANOTHER ONE AND CHARGED MY BANK ACCOUNT FOR THE NEW ACCOUNT AS WELL.   IS CANNOT CANCEL BECAUSE OF “BILLING ISSUES”    I JUST WANT TO GET OF ALL THESE ACCOUNTS THAT ARE GROWING ON IN MY LOGIN ACCOUNT.   NO OPTIONS TO CLICK AND EACHCLI HAS A HIDDEN AGENDA!   PLEASE HELP

 

    Correct answer ShivangiGupta

    Hi ​@Admirable_Explorer714c,

    Thank you for reaching out.

    After reviewing the account details, I found that you subscribed to Adobe Acrobat Pro and AI Assistant for Acrobat 4 months and 9 days ago. While the AI Assistant plan was canceled, the Adobe Acrobat Pro subscription remains active, which is why you are still seeing the charge.

    If you'd like to cancel your Acrobat Pro plan, you can follow the steps in this article:

    https://helpx.adobe.com/in/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

     

    Please note that if your subscription is an annual plan, an early termination fee may apply when canceling before the end of the commitment period. You can find more details here:

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

     

    I hope this helps clarify the charges. If you have any other questions, feel free to ask. We're happy to help.

    ^Shivangi

    1 reply

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    September 22, 2026

    Hi ​@Admirable_Explorer714c,

    Thank you for reaching out.

    After reviewing the account details, I found that you subscribed to Adobe Acrobat Pro and AI Assistant for Acrobat 4 months and 9 days ago. While the AI Assistant plan was canceled, the Adobe Acrobat Pro subscription remains active, which is why you are still seeing the charge.

    If you'd like to cancel your Acrobat Pro plan, you can follow the steps in this article:

    https://helpx.adobe.com/in/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

     

    Please note that if your subscription is an annual plan, an early termination fee may apply when canceling before the end of the commitment period. You can find more details here:

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

     

    I hope this helps clarify the charges. If you have any other questions, feel free to ask. We're happy to help.

    ^Shivangi

    ^Shivangi
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