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Celestial_adventured9a9
Participant
September 8, 2026
Answered

Unknown charge on Adobe account

  • September 8, 2026
  • 3 replies
  • 31 views

I am been charge for months and I don’t have a subscription don’t know how 

    Correct answer ShivangiGupta

    Hi ​@Celestial_adventured9a9,

    Welcome to Adobe community!
    I reviewed your account details and I confirm that there is no active subscription associated with your email address. Also, I verified that Adobe has not requested any recent transaction to this account.

    I’d recommend using Adobe’s Charge Finder tool to identify the unknown charge to your bank account.

    You can refer to this video: 

     

    I hope it helps.

    ^Shivangi
    ^SG

    3 replies

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    September 9, 2026

    ​@Celestial_adventured9a9 I wonder if your charge is from either Google Play store or Apple's App Store. When you download a trial version from a mobile device from those stores, Adobe doesn't have access to those accounts, you would need to contact them directly https://helpx.adobe.com/acrobat/mobile/subscription-refunds/about-refunds.html

    m
      ShivangiGupta
      Community Manager
      ShivangiGuptaCommunity ManagerCorrect answer
      Community Manager
      September 8, 2026

      Hi ​@Celestial_adventured9a9,

      Welcome to Adobe community!
      I reviewed your account details and I confirm that there is no active subscription associated with your email address. Also, I verified that Adobe has not requested any recent transaction to this account.

      I’d recommend using Adobe’s Charge Finder tool to identify the unknown charge to your bank account.

      You can refer to this video: 

       

      I hope it helps.

      ^Shivangi
      ^SG

      ^Shivangi
      creative explorer
      Community Expert
      creative explorerCommunity Expert
      Community Expert
      September 8, 2026

      ​@Celestial_adventured9a9 you are better to post this question in the Account, Payment, & Plan forum https://community.adobe.com/account-payment-plan-4 

      If by chance you had downloaded and tried a trial version, you do need to cancel the trial version before Adobe starts to charge you. 

      m
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