Unknown charge on Adobe account

Question

I am been charge for months and I don’t have a subscription don’t know how

ShivangiGupta · Accepted Answer

Hi ​@Celestial_adventured9a9,Welcome to Adobe community!I reviewed your account details and I confirm that there is no active subscription associated with your email address. Also, I verified that Adobe has not requested any recent transaction to this account.I’d recommend using Adobe’s Charge Finder tool to identify the unknown charge to your bank account.You can refer to this video:I hope it helps.^Shivangi^SG

justlearn · Answer

​@Celestial_adventured9a9I wonder if your charge is from either Google Play store or Apple's App Store. When you download a trial version from a mobile device from those stores, Adobe doesn't have access to those accounts, you would need to contact them directlyhttps://helpx.adobe.com/acrobat/mobile/subscription-refunds/about-refunds.html

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