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R
Russell23441991rg7u
Participant
March 4, 2022
Question

Unknown charges on my master card from Adobe Inc.

  • March 4, 2022
  • 3 replies
  • 1202 views

I have been getting charges on my master card for something that I NEVER signed up for and would like it to stop. Not sure how to do this since I DO NOT have an account.

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 4, 2022

Are you sure you or a family member didn't order a plan?  Perhaps someone added premium services to Acrobat Reader, for example. Do you see any other unexpected charges on your credit card?

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 4, 2022

Did you do a program trial? (which requires a credit card, and becomes a subscription if not cancelled in 14 days)

 

Your credit card MAY have been stolen and used by someone else... contact your card's fraud department

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 4, 2022

    Russell, sorry you see an unexpected charge on your credit card.  Please get in touch with our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen so the cause of the charge can be investigated.

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