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adrian_1856
Participant
October 3, 2025
Question

Unknown payments

  • October 3, 2025
  • 2 replies
  • 119 views

Hi, my account has been charged with two payments ffrom Adobe.com Saggart Dublin yesterday the 02.10.2025. I haven't used Adobe or for that reason bought anything from you. How can I address this? They are for £21.98 and £23.99. 

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 3, 2025

Do you have another email address and Adobe account?
https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html
-or contact your credit card company or bank if you think your card account was stolen

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 3, 2025

    Adrian, thanks for posting about your recent charges from Adobe to this public discussion forum. I don't see any active subscriptions or recent transactions under the account you used to make your public post. Please see https://adobe.ly/3KwMfZH for information on how you can locate the account that is causing the charge. Once you are logged in with the correct account, you can use the steps at https://adobe.ly/4pKo1Lw to self-cancel most subscriptions and services. ^JW

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