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December 13, 2019
Answered

Unlink Google from Adobe Login

  • December 13, 2019
  • 2 replies
  • 21211 views

Hi all, apologies if this has been answered before, I wasn't able to find a solution. Every time I sign into Adobe I get a "You've previously signed into Google" message, and I have no choice but to sign in with Google before accessing my Adobe account. I'd love to see if there's a way to remove this link and revert back to the traditional Adobe login and password route.

Things I've tried:

* Deleting browser caches, history, and even removing access from Adobe straight from my Google security settings (in "apps with access to your account.")

* Removing the "opm.db" file from Application Support, as I saw that helped some people with similar issues.

* Contacting Adobe chat, they said they unlinked the accounts but the Google message still shows up.

Any advice would be appreciated, thanks in advance for your time!

Correct answer Nancy OShea

Use a device/browser that does not have script blockers. 

Please log-in to your account below to manage your passwords and connected accounts (Facebook, Google, etc...)
https://account.adobe.com/security

https://account.adobe.com/connected-accounts

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

2 replies

Participant
November 17, 2022

Go to Google account settings:

Security -> manage apps settings -> Adobe-> Remove access.

Participant
May 15, 2020

Were you ever able to find a solution to this?  We are having the same issue.

 

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
May 15, 2020

Use a device/browser that does not have script blockers. 

Please log-in to your account below to manage your passwords and connected accounts (Facebook, Google, etc...)
https://account.adobe.com/security

https://account.adobe.com/connected-accounts

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

Nancy O'Shea— Product User & Community Expert