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RaT
Participant
March 22, 2026
Question

Unnoticed payment: Adobe Saggart

  • March 22, 2026
  • 3 replies
  • 35 views

 

I see that payments other than my Creative Cloud membership fee have been deducted from my bank account. These payments were made by Adobe Saggart without my knowledge.

    3 replies

    Jeffrey_A_Wright
    Legend
    March 23, 2026

    @RaT thanks for posting to this public discussion forum. The payments were for the Creative Cloud subscription that was begun three months ago. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you.

     

    I don’t show any records of any previous attempts to reach us, so use a different device to contact us if you are unable to speak to anyone or are redirected to this public discussion forum.

    RaT
    RaTAuthor
    Participant
    March 22, 2026

     

    How do I know if I have multiple subscriptions in my account? I previously requested assistance regarding an unauthorized payment from Adobe Saggart.

    RaT
    RaTAuthor
    Participant
    March 22, 2026

     

    I can't connect to the admin console; I appear to be unauthorized. What can I do?

    kglad
    Community Expert
    Community Expert
    March 23, 2026

    do you have a teams or enterprise subscription?

     

    you can check the billed account using, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

     

    and https://account.adobe.com