Unprofessional Billing

Dear Adobe Support Team,

I hope this message finds you well. I am writing to request the cancellation of my Adobe Acrobat subscription. However, I noticed that the cancellation process shows a charge of $115, which seems highly unusual.

To clarify, my current annual subscription started on December 27, 2024, and I am making this cancellation request within 14 days of the first billing, as per your terms and conditions. While I see another billing in September 2024 in my account, this was not part of my current annual subscription plan. My current plan began three months after the September billing.

It is concerning that previous billing details are being used to imply that my annual subscription started in September 2024. If that were the case, why were there no invoices or charges for the period between September and December 2024? This discrepancy is causing confusion and frustration.

I kindly request that my subscription be canceled immediately, as my request falls within the allowable cancellation period. I trust this matter can be resolved promptly without the need to escalate further. As a longstanding Adobe user with both personal and organizational accounts, I have always appreciated your services and professionalism. However, this experience has been disappointing, and I urge you to address this issue fairly.

Thank you for your attention to this matter. I look forward to your swift resolution.