Skip to main content
Participant
March 30, 2021
Question

Unsatisfied

  • March 30, 2021
  • 2 replies
  • 155 views

I recently activated a trial period for Adobe Acrobat used it once and now somehow I've been charged the 48.99 within less than 2 weeks of the trial and I have never used it again I was very unsatisfied with the layout of the software and also the fact that they feel very quickly charge you for it especially when the trial Isn't even up.

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    March 30, 2021

    Hi @Holly5C73.,

    I have no idea what you ordered but in case you didn't know, Acrobat Reader is 100% FREE.

     

    FREE Acrobat Reader -- view, comment, print & sign PDF.
    https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

    Paid Acrobat Pro DC is the complete solution for creating interactive forms and saving PDFs on Win/Mac.  Cost is USD $14.99/month for 12 months.
    https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

     

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below and click on Manage Plans.
    https://account.adobe.com/plans
    2. If you still need help, scroll down to Contact Adobe on the same page.
    3. Online chat is available in English 24/7.
    4. In the chat box, type AGENT followed by enter key and wait for a human.
    5. Alternately, phone customer service M-F during normal business hours.
    https://helpx.adobe.com/contact/phone.html

     

    Hope that helps.  Post back if you have any more questions.

     

    Nancy O'Shea— Product User & Community Expert
    John Waller
    Community Expert
    Community Expert
    March 30, 2021

    >>> somehow I've been charged the 48.99 within less than 2 weeks of the trial

     

    The trial is 7 days.

     

    After 7 days has elapsed, if you have not cancelled during the trial, then your paid plan begins,