Unsuccessful refunding procedure

Hello,

3 days ago, i cancelled my acrobat pro and incopy subscriptions. On that same day, Adobe did try to refund me the $2.58 (for acrobat pro) and $4.99 (for incopy). However, due to some necessary settings being turned off on my bank card, i was unable to receive the funds.

I humbly request for you to try the refunding procedure again, please(and this time the funds will go through).

My order numbers were:

AB06539000000CMU (InCopy)

AE03922900138CMU (Adobe Acrobat Pro)

I would be very grateful for your help.

Thanks in advance.