Unwanted billing, Can’t cancle my trial subscription

Question

Hello,

I installed adobe creative cloud just to try, how does it work (I have never tried it before). I choosed free trial plan and I didn't know that i need to cancle my subscription when trial days ends. Now i can't cancle my subscription plan because it shows me that I need to pay - but i installed software just to try it, not to buy it:(

I am thankful for every kind of help.

Best Regards!

Manan Joshi · Accepted Answer

When you click the following linkhttps://helpx.adobe.com/contact.html?rghtup=autoOpenA page will open, wait a bit on that page a chat popup should open, that is where you need to type AGENT. If it does not open the try chaging your browser/network/machine-Manan

Manan Joshi · Answer

Hi @catarina25610363pvf9

Trial is automatically converted to a paid plan after 7 days and if not cancelled within 14 days you are charged the cancellation fees. You should have been more careful while opting for the trial. This is mentioned in the terms of subscription

For example, see the page that offers trial for Photoshop

https://www.adobe.com/products/photoshop/free-trial-download.html

Here it is clearly mentioned about the trial being converted into a paid subscription.

Now that the damage has been done the only way out is to contact support and see if they can waive off the cancellation fees. Be patient and hopefully you might get lucky.

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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